Sr Manager - Quality/Six Sigma - BPO (10+ yrs)

Written by: MBA Jobs on Thursday, 15 December 2011
Posted in :BPO Jobs
Job Code: 43012
Location: NOIDA
 


Position Vacant: 1

Role : Sr. Manager OEG (E3.2)

Job Description:

- Position is primarily responsible for driving and maintaining Quality practices and its institutionalization.

- Ensure the correct and effective measurement system for all critical work areas/work groups.

- Identifying the improvement opportunities through analysis & participate in driving related activities

- Promoting Quality Education by planning, organizing and conducting Quality Trainings, workshops.

- Plan and organize Internal Audits & Reviews on various quality frameworks to ensure compliance to the requirements

Educational Qualification:

- Graduate (preferably Hons in Stats, Mathematics, economics but not mandatory).

- MBA or post graduate preferred

Experience:

- Total 10 Years of Work Experience.

Other Qualifications:

- Certified/ Trained Six Sigma, Project management, Lead Auditor, COPC Registered coordinator would be added advantage.

Selection Procedure:

External candidate

Behavioral Competencies

- Analytical thinking & Decision making

- Communication Skills

- Customer Orientation

- Leadership traits

- Interpersonal Skills

Functional Competencies

- Control Systems (ISO, COPC)

- Data analysis & Knowledge of Quality Tools

- Internal Quality Audit Skills

- Six Sigma Techniques

Eligibility Criteria:

- Overall 10 years of experience after graduation

Please send your resume to Priyanka.gupta2@hcl.com

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