Leadership & Niche Hiring at Saaki Argus Averil Consulting
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Sr Manager - Quality/Process Quality - BPO (12-18 yrs)
Lead the Process Excellence & Quality Compliance team
- Drive & mentor the Process Improvements using Lean, Six sigma and other methodologies
- Identify improvement opportunities; drive quality culture
- Conduct process improvement calls, prepare reports on analysis on the process performance
Play the role of a mentor in managing the projects assigned and ensure timely completion.
- Playing role of a mentor in managing the projects assigned and ensured timely completion
- Key role in successful completion of deployments in the time and scope constraints
- Defining best practices for project support and documentation
Operations Support
Drive Operational Excellence
- Mentor Green Belts /Black Belts
- Facilitate Process improvement workshops
- Drive Quality Culture
- Deployment of process management fundamentals
- Trainings
- Identify improvement opportunities
- Develop QS Auditors to identify opportunities for improvement in key corporate functions
- Deep dive on escalations / VoC to drive permanent process fixes
- Review, approve and certify GB/BB Projects done across the globe
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