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Director at Virtuoso Recruitment Solutions
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Sr Manager - Process Excellence - BPO (9-14 yrs)
- Support the quality and process improvement programs
- 8-10 years of work experience with relevant experience in the off shoring industry (BPO/KPO/LPO)
- Six Sigma Green Belt certified/trained, Black Belt role (individual contributor).
- Strong analytical, problem solving and project management skills
- Work with multiple stakeholders to understand the key problem areas
- Find application opportunities for Six Sigma and Lean breakthrough strategy and tools, both internal and external
- Coach and train people on Six Sigma and Lean concepts
- Provide improvement methodologies and tool support to a full complement of green belts/yellow belts for implementation of projects
- ISO 9001:2001 deployment
- Setup and refine metrics as an ongoing activity
- Experience in process redesign is desirable
Please call @ 9999155061 for more details.
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