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22/04 Sujata Kadam
Senior Consultant at Kelly Services India Pvt. Ltd.

Views:2271 Applications:170 Rec. Actions:Recruiter Actions:17

Sr Manager - Operations - BPO (12-15 yrs)

Gujarat/Ahmedabad Job Code: 211655

The Manager Operations will lead a large team of up to 400 associates, team leads, customer service managers and operations managers to improve customer experience, increase productivity and maintain service levels

- Responsible for and owner of customer experience quality and service delivery

- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles.

- Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures.

- Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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