JD:

(a) Big Picture Perspective:

- Integrates the vision for the function / engagement with the Business goals of the Organization

- Creates short term & long term goals for the sub process/process.

(b) Business Acumen:

- Optimize profitability for the process / function

- Align functional objective with business profitability

- Demonstrate functional expertise and high level of understanding of various aspects of running a business - operations, infrastructure, technology, legal, finance, human resources etc.

(c) Planning & Organizing:

- Prepare program budget and plan manpower based on Client and Organization goals

- Track program performance and its impact on the financial goals

- Costs, timing, customer needs, resources available, are always considered while planning

(d) Directing & Monitoring:

- Lead the Program to achieve the agreed goals by providing guidance and direction

- Is quick and clear in communication: chooses the right mode for a situation and clearly articulating challenges confronting a deliverable. When required, escalates it.

- Provides team members with a sense of direction: sets KRAs for team members with clearly defined performance standards.

(e) Problem Solving & Decision making

- Employ sound judgment and logical reasoning and the give a thought to the impact of a decision before the decision is taken

- Learn to lead effectively in crisis, keeping focus on key information and decision points

- All judgments are backed by facts, input from systems, input from others

f) Relationship Building

- Coordinate with the clients on process related issues & updates

- Build and Manage successful Client Relationships

- Create forums for client-team interaction to build & foster better business relationships

- Manage the client by ensuring customer delight

g) Passion for excellence

- Manage daily performance to ensure that all Associates, Team Leads and Unit Leads are providing excellent Customer Service to all customers (internal and external).

- Meet/exceed service and quality levels as assigned by Management/Client consistently

- Uphold Organization & Client values

Desired Knowledge, skills and attitudes

1. Excellent communicator

2. Exercises diplomacy and posses excellent interpersonal skills

3. Time management skills

4. Influencing Skills

5. Analytical skills

6. Problem Solving

7. Decision Making

8. Self-motivated and a self-starter

9. Sound Knowledge of English and other regional language as required

10. Excellent Client Relationship Management skills

11. Good understanding of the Domain

12. Good Knowledge of Financial Management

Desired qualifications (including certifications) - Graduates /Post-graduates

Desired years of experience - Minimum 8 years experience in the industry, out of which at-least 2 years experience as a Unit Lead

Internal Customers, if any - Operations & Shared Services Teams

External Customers, if any - Client

for more details pl reach me @ 9841282119.

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