Partner at Global Professional Services
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Sr Manager - Master Black Belt - Utility - BPO (10-13 yrs)
Job Description: AVP - Quality - Utility / any domain
Location: Pune
Certified Master Black Belt
Experience: 10-13
Key Accountabilities:
- Drive Business Process Excellence and Transformation Projects
- Create and implement BPET strategies
- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence
- Facilitate process transitions and SLA adherence for the processes in the vertical
- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical
- Facilitate setting up of required infrastructure for implementing the Quality Management System
Job Responsibilities:
- Drive Six-Sigma and Lean projects
- Drive Quality Management System within the vertical
- Drive Quality Net Savings in the vertical
- Drive VOC actionable across the team and maintain / improve scores
- Drive inputs from VOC for improvements
- Contribute and present in client/customer reviews/meetings
- Adhere to compliance to quality standards
- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)
- Follow appraisal and feedback mechanism
- Initiate best practice sharing across the team and vertical
- Drive people development by aligning to the quality DNA program
- Drive culture of data-based decision making
Personal Attributes:
- High Initiative and Enthusiasm to drive improvements and quality culture
- Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time
- Prioritizing and Organizing Skills
- Attention to details
- Ability to accelerate change
- Ability to work with a team
- Analytical and problem solving skills
- Leadership Skills to lead a team
- Exposure to quality and understanding of quality resources & their requirements
- Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools
- Analytical and Logical Thinking
- Reporting and Co-ordination Skills
Desired Profile:
- Preferred MBB Certification + Domain expertise in any domain preferred in utility.
Contact Rekha-044-43443707
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