Job Title: Senior Manager - MR Operations

Reports to: VP - Business Research & Market Intelligence

Location: Mahape, Navi Mumbai

Summary:

- Accountable for servicing client requirements, executing and managing market research assignments. Accountable for execution of tools, methods and processes for on-time, high quality client deliverables and client satisfaction.

- Responsible for multiple market research related client projects across serviced verticals. Responsible for managing and training team members

Role and Responsibilities:

- Accountable and responsible for understanding customer requirements pertaining to market research assignments

- Accountable and responsible for project planning, costing and timelines

- Accountable and responsible for training and managing project teams for market research operations

- Accountable and responsible for sampling methodologies, questionnaire development and survey execution

- Accountable and responsible for data collection, analysis and presentation of research results

- Responsible for (multilingual) global research execution

- Responsible for formulating quality control methodologies and implement quality assurance across all projects, deliverables and work processes of project team

- Responsible for developing & updating process documents (SOPs) required for successful implementation of market research projects

- Responsible for maintaining projects MIS reports and giving updates to relevant stake holders

Required Qualifications and Experience:

- Experience in B2B Market Research Operations

- Smart Sampling Acumen

- Excellent communications skills

- Very Good Analytical skills

- Good comprehension and presentation capability

- Team handling

- Attention to detail is a must

- Should be extremely good in professional verbal and written communication

- Strong interpersonal relationship and team management skills

- Excellent MS Office and presentation skills

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