Position for Senior Manager – IT (Production Support) in leading Life insurance company.
Function: Production support
Preferred industry: BFSI
Need exposure in handling Ingenium (Insurance IT system), in a team handling.
Role Purpose (overall high level summary of the role)
To Ensure timely resolution of Production Service Requests and smooth execution of Production Application’s Performance.
Principal Accountabilities: Key activities and decision making areas
Impact on the Business / Function [COMPLETE 3-4 AREAS]
- Production Support Management for Core applications
- User Interface
- Service Request Management
- IT Operations Relationship
- Effective coordination and follow up with Technical teams
- By close monitoring of Support Team’s Performance, Reviews & Experiments.
- As a Point of Escalation for core applications support requests.
- By Closely monitoring the reported production Issues & by coordinating with the respective Technical Team.
- Meeting with Business Operations representatives to review critical issues and coordinating resolution.
- Conduct meetings with Technical team to review issues.
Please send your resume to email@example.com
New Era India Consultancy Pvt. Ltd.
E-6, First Floor, Main Road, Kalkaji, New Delhi – 110019