Sr Manager/AVP - Global Service Delivery Lead - F&A - BPO

Shift : US shifts

Location : Noida

Requirements:

- Commerce/Finance graduate and preferably a Chartered Accountant/ CPA

- Experience of at least 10-12 years of managing F&A delivery with minimum of 7-8 years leadership experience in BPO.

- Deep Accounting knowledge and expertise across P2P/OTC/R2R and working knowledge of US GAAP

- Proven ability to project manage new initiatives and process changes

- Proven self starter and initiator of process improvements

- Ability to manage problems effectively and efficiently, particularly under pressure and ambiguity

- Good interpersonal skills, able to communicate (both internally and externally) on a variety of levels across the delivery centres, the client and external third parties and staff.

- Previous experience of managing to and meeting service level agreements in BPO

- Proven ability to work within a challenging client environment

- Energy, drive and enthusiasm

- Strong influencing skills

- Advanced customer relations management skills

- Effective coaching and mentoring skills

- Good hiring and interviewing skills

- Excellent verbal and written communication skills

- Able to adapt and design frameworks for audit management and reporting, quality management and compliance