Lead Senior HRIS Analyst, PeopleSoft HRMS, Leading MNC Bank, Hyderabad

- CTC - Max 9 lacs

- Will involve working in rotating shifts, which will change once every 3 months

- This is an individual contributor role

- MUST have techno-functional experience of PeopleSoft

Job Title: Lead Senior HRIS Analyst

Department: HR System Support

Hiring firm: Leading MNC Bank's Global Service Delivery

Location: Hyderabad

Purpose of Department

The Global Support Team (GST) provides functional GHRS support to the various Regional Support Teams (RSTs) and some Global Businesses.  The team provides real-time support in accordance with the published Service Level Agreement (SLA) between the Regional and Global Support teams. As part of Business Process Expansion to take up Tier-3 Intake tasks we have come up with these new positional requirements.

Job Description

 - Identify and document process improvement opportunities (Relationship Management) for GHRS which is a PeopleSoft Customized HRMS packaged Software for BANK.

 - Open to work in shifts on rotation basis.

 - Using the support documentation created, train the Global and/or Regional Support Teams for BAU support

 - Review open Support Helpdesk assigned to ‘Global’ teams (GST, GPST, GLT)(Global Incident Management)

 - Provide support for escalated Group Directory (GDIR) issues.

 - UAT testing for escalated issues that have a ‘global’ impact

 - Monitor the HR CTSO Solution Introduction mailbox.  Respond to or seek appropriate response from available resources.

 - Escalation Management and Troubleshooting Training

 - Support related communications to the Global and Regional Support teams along with scheduled related training sessions when required.

 - Thorough knowledge of GHRS and a growing understanding of the interacting systems such as ePerformance, People Administration, Manager Self Service, Employee Self Service, Learning Management, Rewards, Global Mobility, and eventually Taleo.

 - Proficiency with personal computers as well as pertinent mainframe systems and software packages

 - Share best practices between the global and regional support teams

 - Develop a comprehensive written communication about the reported incident to the Global/Regional Support teams (team leads and general mailbox addresses), Pillar Leads, Product/Platform Leads, Service Delivery Leads, and Project Managers when applicable.

Skills/Experience Required

 - Has overall experience of 5+ years in PS

 - Bachelor’s degree in human resources, business administration, MIS, related field, or equivalent experience

 - PeopleSoft HRMS and EPM - User experience of version 8.3 or above

 - MS Office skills - Fully competent in Excel, Word, PowerPoint and Knowledge of MS Project

 - Ability to multi-task and work well with all levels of internal and external employees

Additional Information  / Specific Skills (If Any)

 - PS Query

 - PS Security

 - Good Interpretation of People code and PeopleTools

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Consultant Name: Ashish
Consultant Email: ashish@conjugate.co.in