Educational Qualification & Experience :  - BE, BTech, or Equivalent with 15 years of relevant experience. MBA Desirable  - Worked in a global multinational work environment with cross continent experience  Desirable Certifications  - Process certifications in TOGAF, PMP, ITIL  - Technical domain certifications around Datacenter, Network  Role Summary :  - Work with Global Professional Services SBU Leader to ensure Revenue, Margin, Quality, Retention and Utilization Goals are met  - Ensure that the professional services team delivers high-quality, results based customer experience across all customer engagements. Increase customer retention and expand existing accounts. Establish metrics to monitor and measure as well as improve customer satisfaction.  - Lead, develop and motivate a superior professional services team capable of dealing effectively with business and technical issues.  - Engage directly to manage strategic and large, complex projects; understand client requirements, define solution, determining resource requirements, select team members and coordinate support functions if needed. Track, monitor and review project performance.  - Competency Development - Create a best in class and industry leading team of consultants with strong technical domain as well as program and project management capabilities  - Resource Planning and Management - develop and maintain a dynamic resource capacity model to achieve required scale as we grow the business  Goals & Key Result Areas :   Customer Experience  Enhance Customer Experience and Relationship depth  Project Execution Excellence - Create best in class delivery methodology to exceed quality, speed and cost goals  People & Culture  Establish an accountable & purpose-driven culture; Develop best in class people.  Establish Industry leading consulting and professional services capability  Establish a career roadmap for employees and create a supporting training and development framework  Meet and exceed the functions employee retention targets  Growth & Financials  Streamlined and Effective Solutioning & Presales support  Meet and exceed the SBU's Revenue & Profitability Goals  Operations & Simplification  Service Delivery Standardization: Ensure standardized and repeatable execution toolkits across service portfolio  Factory Services Industrialization: Establish process, tools and governance to ensure Industrialized service delivery  Establish Knowledge Management framework to capture learnings and enhance delivery toolkits on a continuous basis  Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfillment to ensure no revenue loss  Ensure effective Demand & Capacity management processes and controls to meet and exceed utilization targets.  Technical & Professional Skills :  - Proven track record with a minimum of 15 years in IT infrastructure consulting and professional services solutioning with strong architectural and execution background  - Proven track record in managing and executing complex projects  - Multi discipline knowledge and experience in IT Infrastructure components and technology  - Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context  - Demonstrated commitment to continuous personal improvement of business and technical skills, including the ability to learn and apply new technologies and techniques  - Strong service attitude and a commitment to quality  - Strong listening and question based solutioning skills. Ability to uncover business challenges and develop a custom solution to solve those challenges  - Flexible, continuous learner and knowledge sharer, enthusiastic, personable self-starter, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving  Management Skills :  - Ability to secure trust and influence over peers in the organization and with clients  - Strong people leader and track record for building high performing teams.  - Must be a strategic thinker, while maintaining data driven operational discipline and rigor  - Ability to clearly form and communicate ideas for wide audiences, both internal and external client stakeholders. Excellent communication skills, both written and oral are required

Bangalore

Sr Director & Head - Professional Services Delivery - IT Infrastructure 

Sr Director & Head - Professional Services Delivery - IT Infrastructure  ,Job Description for Sr Director & Head - Professional Services Delivery - IT Infrastructure  in Human Capital Solutions in  Bangalore for (14-20) years of experience. Apply Now!

Job Description for Sr Director & Head - Professional Services Delivery - IT Infrastructure  in Human Capital Solutions in  Bangalore for (14-20) years of experience. Apply Now!