Sr Business Analyst - Functional - BFSI

Job Summary:

- The Senior Business Analyst in conjunction with business/technical partners guides the project team in business process analysis and executes the gathering, elicitation and documentation of business requirements for medium size projects and production support. This may also include the documentation of strategic or discretionary level business cases, existing business process flows and testing scenarios. The documentation of these requirements is used by business and technology to understand the business problem.

- Once approved by the business, the Senior Business Analyst works closely with technical staff and their application development team and with Testing Services by ensuring the business requirements are understood.

- A Senior Business Analyst leads small to medium size teams. They may also participate and/or lead project teams in integration and user acceptance testing to ensure the agreed upon solution matches the business requirements. They work under some supervision from their Manager, the project manager running the project or production support team.

Job Duties:

Requirements Planning:

- Analyzes and identifies moderately complex and competing business requirements across business functions.

- Ensures requirements are fully scoped

- Drives prioritization of project requirements.

- Develops requirements plans and schedules.

- Identifies subject matter expert resource projects

- Liaison between the business and technical teams to articulate business needs and system capabilities.

- Consults with teams and business leaders to collect business requirements

- Publishes, distributes and ensures sign-off of the business requirement documents.

- Communicates with business partners using data and process models to clarify and validate requirements.

- Writes project documents (e.g., business cases, requirements, test cases, and cost benefits)

- Develops business data requirements in the form of business and data models. (i.e. leveraging Visio to document workflows)

- Assists with developing and implementing change plans

- Participates in the creation of training plans to implement new skills.

- Manages changes to baseline requirements in order to meet project goals and deadlines.

Process Reengineering:

- Drives workflow analysis and other business process analysis to identify and clarify requirements.

- Conducts business process management analysis to meet business needs.

- Conducts current and future gap analysis.

- Evaluate organization and stakeholder change readiness

- Identifies, manages and recommends business process management improvements.

Business Case Development:

- Interprets meaning and implications of business metrics, data and reports to achieve project goals.

- Calculates and interprets key business metrics (e.g., NPV, ROI) for review with project team.

- Gathers information to support the project team with interpreting financial tools and reports (e.g., profit and loss, CBA).

- Develops business benefits realization measures of business cases, with guidance when necessary.

- Translates solutions into action plans designed to achieve business goals.

- Develops innovative solutions to cross-functional moderately complex problems, taking into consideration day-to-day operating issues.

Implementation Support:

- Coordinates implementation of changes to existing workflows or applications

- Documents workflows and participates in walkthroughs

- Reviews and/or prepares test plans, test cases and scripts for a small-medium sized projects

- Performs user acceptance testing and helps with triage and clarification of issues uncovered in user acceptance testing for the application development teams

Production Support:

- Provides business support and service by researching user’s issues

- Works with the various technology teams to address business and technical issues

- Participates in user group or technical meetings to identify and address on-going needs

Miscellaneous:

Performs miscellaneous administrative duties as necessary

Education And Experience:

- Bachelor’s degree

- For European locations only: Proven experience as a SME, business/technical resource involving analysis on medium level projects, initiatives or production support efforts

- For all other locations: Five to seven years experience as a SME, business/technical resource involving analysis on medium level projects, initiatives or production support efforts

- Experience with system development lifecycle methodology

- Experience with the application and user testing process

- Experience utilizing MS Office (e.g., Word, PowerPoint, Excel, Access & Project)

- Experience utilizing business metrics

Licenses And Certifications:

- Business Analyst certification preferred

Additional Desirable Qualifications:

- Mutual Fund/Financial Services Experience

- Master’s degree

Knowledge, Skills, And Abilities:

- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates

- Strong attention to details

- Ability to interact with senior management on a regular basis

- Ability to work independently or with minimal supervision

- Analytical, problem solving and decision making skills

- Ability to perform multiple tasks in a fast-paced, team environment

- Ability to work under pressure

- Knowledge of functional business unit systems and/or call center functionalities

- Intermediate knowledge of moderate business process modeling methodologies (i.e. lean, Six Sigma)

Problem Solving And Decision Making:

- Work is performed without direction; participates in determining objectives of assignment; plans, schedules and arranges own activities in accomplishing objectives; work is reviewed for adequacy in meeting objectives

- Develops solutions to a variety of problems; ensures solutions are consistent with organization objectives

- Applies knowledge learned through experience to be able to resolve non-routine and/or complex problems

Physical Requirements:

- Ability to sit in one place for extended periods of time

- Ability to hear and speak to employees and outside business associates on the phone and in person

- Requires moderate right and left hand coordination for use of the personal computer

- Ability to interpret the letters and numbers on a personal computer screen and on memos, reports, and other documents

Supervisory Responsibility:

- None

Desired Leadership Skills:

- Ability to influence and negotiate within other departments and across the organization

- Ability to help set direction and guide project team to desired results

Travel Requirements:

- May be required to travel to and from FTI offices

Revenue/ Non-revenue Generating:

- Non-revenue generating