Solution Specialist - Workplace

Solution Specialist - Workplace

Relevant Experience - Min 10 Yrs

Key Skills Required

- Extensive experience of working on workplace related bids.

- Strong understanding and architectural knowledge of Service Desk, Desktop Support Solution, MS Exchange, Lotus Notes, Antivirus, Blackberry, Asset Management and VDI including Electronic Desktop Management

- Knowledge of Microsoft Products (Lync, SharePoint, Exchange, SCCM, Virtualization)

- Should have awareness of ITIL processes

- Create service model framework in line with RFP requirements

- Ability to define, articulate, estimate and cost the complete End User Services solution covering People, Processes and tools

- Good Presentation/Communication and Writing skills

- Should be able to understand the client's business and technical requirements and translate them to the technology solution

- Should have clear perspective and approach for meeting business objectives with the use of technology solutions

Key Roles and Responsibilities

- Design & Solution understanding for End User domain - Service Desk, Desktop Support Solution, Microsoft, Lotus Notes, Antivirus, Blackberry, Asset Management, VDI including Electronic Desktop Management e.g SMS, BMC Marimba, SCCM, Altiris, BMC toolset etc

- Demonstrates Leadership and takes complete solution ownership for his domain for the RFP response

- Provide a populated cost model for LOS/functional group (including hardware, software, technical and operational support).

- Provide the technical solution for their LOS/functional area as part of a bid or proposal. This will be discharged in concert with the other Lines of Service and functional groups (e.g. Finance, HR, Procurement etc.)

- Provide support to the LOS/functional group personnel working on bids and/or proposals

- Assist in the development of functional group processes, activities and products that support bid activity.

- Apply commercial interpretation to the technical solution to create a proposal that is sales-oriented.

- Assist with the transition and transformation requirements to the point of demonstrating client's ability to change the current state of operation to a more appropriate and standard environment

- Understand the LOS/Functional Area and know how to apply standards.

- Coach/Mentor the "temporary" Domain Experts called in from the LOS/Functional Area.

- Perform internal presentations (primarily to the Domain Manager/Solution Manager) relating to their technical solution contributions.

- Act as a Technical Consultant during the contract negotiation.

- Provide input into the Statement of Work.

- Understand the relationship between Cost and SLA/SOW/Due Diligence, and communicate this to New Business Solutions.

- Well versed with Microsoft office