Softcell Technologies - Key Account Relationship Manager

Salary Range: 6 - 8 LPA

Job Description

Overview: Job involves managing existing relationships, within a listed set of customer companies all belonging to one Group (Key account), with a view to maximising our business engagement potential.

Responsibilities:

- Lead point of contact for most matters in the patch

- Build new and maintain all relationships with key individuals in the customer accounts

- Build & maintain an Account-Map

- Ferret opportunities for our participation preferably before the project is named/tagged

- Flag/escalate any mishap or potential lapse (Project tracking)

- Track all account metrics

- SPOC for high-severity issues /escalations

- Obtaining meeting appointments with key persons in the customer org

- Lead for developing, obtaining and measuring C-sat

- Gather market information pertaining to the listed patch

Requirements:

- Account management &/or relevant work experience

- Must show good communication skills to present+influence at all levels of the Customer org - especially so with project managers / influencers. (Ability to fluently speak in one additional language other than English & Hindi is preferred)

- Demonstrated ability to multi-task

- Pleasant countenance

- MBA or a suitable professional degree, with minimum work experience of 3 years

About Softcell:

Softcell is a 25 year old business and is engaged primarily in selling IT products and solutions to the Indian corporate buyers. Softcell Software Group, a start-up division, is focussed on delivering solutions that address the needs of retail risk teams in retail banks.