Understanding needs and expectations of Customer:  - Provide maintenance to excellent service to internal customers   - Manage the FM operations efficiently and effectively and deal professionally with customer feedback   - Foster and maintain strong working relationships with internal customers.  - Provide advice and support to internal customers / team members on the latest service & Asset management, delivery and service methods.  - Collate and manage reports using standard documents on a periodical basis.  - Handle administration issues effectively  - Provide for immediate support and assistance to customer requests  Key domains of activity and associated contributions associated to the role:  - Site Scoping for new mobilizations  - Budgeting and Forecasting: Provisioning for sales (monthend flash reporst), raising invoice on time, collections, PnL's for the new mobilizations and exisiting sites for forecasting  - Driving profitability in the account - bring in efficiency in improvement  - Attend to any escalations  - Client retention  - Cross-selling (no target)   - Drive people engagement, HSE, staffing, licensing,   - Contract management -   - Action plans  - Escalates in a timely manner  - Create development palns for the site teams limiting to the Site Manager only  On site visits follow the following audit checklist:  - Upkeep of Facility  - Site Snag List  - Audit Below documents  a) Golden Rule Tracker  b) QHSE Audit score & Action Plan  c) Invoices  d) CSM  e) BPR  f) Resource Planning Tool  - Date if last client meeting  - Last meeting MOM and action plan closure  - Client feedback on services /Major Escalation  - Practical test of employees on one of the HK process  - Verification of employees attendance (random 3 employees)  - R &R Staus / One to One  - Stock verifcation -any 1 (HK/technical consumbales, petty cash)  - Contract Status (addendum of Oragnic Growth Attached)  - Contract Status (Rate revision)  - DSO  - Software status  - WOI Meetings ( specify last conducted dates and attach action plan)  Training and development of reporting staff:  - Induction of staff on the office premises  - Ensure efficient staff planning and rostering  - Provide on the Job training and identify and address individual training needs  - Maintain staff supervision and discipline   Compliance with statutory and legal requirement:  - Ensure all compliance requirements of Client as well as Sodexo  Organic Growth and Profitability:  - Ensure organic growth of sales and sites by developing and promoting service excellence  - Sustain and build site profitability through timely analysis of reports  - Apprise the management of any serious reversal or threat to the operations on time  - Meet the sales and profit targets of the site  Contract Renegotiation and Rate Renewal:  - Responsible for the timely renegotiation of the existing contract along with rate renewals along with Sr. Management of Sodexo  - Ensure that the site is operating with valid and up-to-date agreements  Authorities:   - As per Sodexo India Delegation Matrix.  Key Competencies:  - Business acumen  - Commitment to quality  - Strong financial and budgeting skills  - Sound written and verbal communication  - Well groomed and able to represent Sodexo in a professional manner  - Customer focused  - Interpersonal skills  - Organized and self motivated  - Leadership and team building abilities  - Computer literacy  - Innovative Thinking  - Attention to details  - Process Oriented  - Visioning and Strategic Direction  - Assertiveness  Deepthy Isaac

Sodexo - Senior Manager - Facility Management 

Sodexo - Senior Manager - Facility Management  ,Job Description for Sodexo - Senior Manager - Facility Management  in Sodexo India in  Goa for (15-30) years of experience. Apply Now!

Job Description for Sodexo - Senior Manager - Facility Management  in Sodexo India in  Goa for (15-30) years of experience. Apply Now!