Regional Head - South India

Note: Candidates with facility and food services management experience may apply, all other applications will not be accepted.

Job Responsibilities :

Food Operations :

- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon the client

- Initiate development of new menus, upgrade old menus and special event menus

- Develop new ideas for promotions, festivals and other special events

- Ensure that safety and hygiene policy is strictly followed at each site within the region

- Carry out operational audits to check for confirmation to laid down processes and policies

Organic Growth & Profitability :

- Ensure organic growth of sales and sites in the region by developing and promoting service excellence, retails offers and value added offers, by collaborating with all service offering functions

- Sustain and build the profitability of each site in the region through timely analysis of reports and provide solutions to counter any discrepancies

- Apprise the management of any serious reversal or threat to the operations on time

- Meet the sales and profit targets of each site in the state

Debtors Management :

- Ensure that the data required for the raising of invoices is sent to the accounts department on time

- Strictly enforce timely collection of the invoiced amounts from the clients as per the agreed terms and conditions

- Keep track of all the invoices within each site in the region and achieve the targeted DSO month over month

Manpower Management and Training :

- Promote a healthy and team work oriented atmosphere within each site in the region

- Prepare a manpower budget as per the growth in the operations of the region

- Identify the training needs of his team and assist in the development of modules to address the same

- Ensure that all the sites are at their optimum staff strength

- Ensure that all the HR processes and staff welfare activities are implemented and carried out in his region

Communication & Client Retention :

- Stay in close communication with the client for all issues regarding services additional business, new initiatives and hygiene and prepare documents of the same

- Ensure that the Sodexo branding policy is rolled out and followed as per the specifications

- Understand and exceed the expectations of the client in order to ensure complete satisfaction

- Ensure 100% client retention

- Timely address all issues with pertaining to the client and the operations, with a friendly & flexible approach

Cost Management :

- Coordinate with the purchase department to understand and forecast the cost trends and revisions

- Develop suitable operational strategies to address increase in costs

- Analyze the operational cost center's and provide solutions to increase the efficiencies within each site in the region

Legal Compliances :

Coordinate with the HR, QHSE and legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained at each site

Systems Implementation and process Management

- Ensure that all the systems and processes are implemented and followed as per the company policy

- Responsible for following up on the effectiveness of each process and provide details on alterations to be made to the same

- Ensure the ERP processes are implemented on a timely manner with utmost qualitative and disciplined focus in all business sites

QMHSE and H&FS :

- Responsible for co-ordination with the QMHSE and H&FS teams to implement the policy and process

- Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time

- Operational ownership of all QMHSE and H&FS processes

- Timely Communication of all possible on site hazards to the concerned department

Contract Renegotiation and Rate Renewal :

- Responsible for the timely renegotiation of the existing contracts along with rate renewals as per company laid down processes

- Ensure that all the sites in the region are operating with valid and up to date agreements, securing Sodexo 's interests at all times

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