GM - Employee Relations

Sodexo Group

Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is the worldwide leader in Quality of Life services. For over 40 years, we have developed unique expertise, backed by nearly 420,000 employees in 80 countries across the globe with consolidated revenue of 18 billion Euros. We are ranked the 20th largest employer worldwide.

Our experiences with our over 75 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance.

In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of On-site Services, Benefits & Rewards Services and Personal and Home Services for all our clients to improve the Quality of Life.

Sodexo India- Onsite Services

Sodexo On-site Services has a direct link to services in India back to 1966. With over 40,000 employees, Sodexo India is recognized as a strategic partner, by providing a range of Quality of Life Services for clients, their employees and visitors in the corporate, education, healthcare and remote sites segments. Delivering more than 40 different food and facilities management solutions across 1100+ sites and 10,00,000 consumers, Sodexo is a market leader in India in terms of revenue, consumers served and employees retained.

Position Purpose : Responsible for managing site operations and ensuring client delight in addition to achieving financial objectives.

Role Description :

- Contribute to the strategic development of the Human Resource function by developing a progressive, business focused employee relations strategy that meets the current and future needs of the organization.

- Identify and implement positive employee relations programmes, in consultation with the relevant stakeholder groups, that will lead to a more efficient and motivated workforce.

- Provide responsive and high quality support, training and advice to all parts of the business including senior managers to ensure the appropriate management of all employee relations issues including in particular grievances, poor performance absenteeism and disciplinary action.

- Manage the people's aspect of any restructures within the organization, including redeployment and redundancies. Ensure they are completed within timescales and budgets and the appropriate HR support mechanisms are in place for the staff.

- Provide advice and guidance on all the ER aspects of pay and reward projects, changes to pay related terms and conditions of employment, pay reviews and their implementation.

- Develop and implement negotiating mechanisms with trade unions which support the annual review of pay and benefits together with any structural changes.

- Manage effectively all litigation and Employment Tribunal cases for Sodexo India and act as the intelligent client for Sodexo India retained lawyers, protecting the reputation and finances of the organization.

- Ensure Sodexo HR Policies and Processes are current, conform to employment legislation and, where appropriate, are coherent with other government departments practices. Drive policies to ensure we promote diversity & human rights.

- Training and equipping line and other management for effective compliance with all labour law matters.

- Conducting periodic audits of pan India Statutory Compliance and ER related matters.

- Update on change in employment laws from time to time and periodic review of Minimum Wages.

- Contribute to the continued improvement of the health of the organization by developing initiatives and solutions to enable positive trends

Experience :

- A track record of delivery in the areas of planning and delivering of employee relation initiatives.

- Demonstrable experience of managing contentious people issues effectively together with high levels of emotional intelligence and strong interpersonal and communication skills.

- Experience of managing and developing a team.

- Ideally possess a sound generalist HR background with experience of managing people and a wide understanding of people issues.

- Able to demonstrate up-to-date training and experience in employment law.

- Proven management skills and experience.

Key Competencies :

- Thorough knowledge of labour laws

- Exhaustive experience in handling trade unions & interests groups

- Sound negotiation skills

- Ability to think out of the box

- Excellent communication, presentation and management skills

- Excellent interpersonal skills

- Effective time management skills

- Customer Service focus

- Proactive and confident

- Team player

- Complete understanding of the need to maintain confidentiality at all times

- Ability to develop self and others

- Conflict handling skills

- Process oriented

- Basic understanding of Budgets & Financial Management in a Profit & Loss environment

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