Job Description - Position Title
Senior Manager -Trade Finance Operations
Main Mission
The role involves day to day management of Process Service Delivery and will serve as an internal/external escalation point. In-depth experience in various trade finance products and systems, along with managing of Centralized Back-Office operations to be set-up at GSC. Assist the Head of Trade Finance Operations in various projects.
Qualification - Your main responsibilities are to:
- Responsible for business deliverables covering all Trade Products (eg. LC Issuance, Document Checking, Reimbursements, Payments etc.) through the Operations team within agreed KPIs.
- Serve as a operational expert for queries from clients/team members and other stakeholders
- Responsible for Client Relationship Management
- Conducting of weekly and monthly operational committee meetings and communicating the discussion through minutes
- Assist the Head of Trade Finance Operations in various initiatives on Innovation, Projects and other transversal topics.
- Assistance with recruitment and the training process and supervise and manage the development of team members
- Ensure adequate back-ups created for all critical positions and assist other team-members during contingencies (Staff shortage, high volumes etc).
- Identify opportunities for continuous improvement of systems and processes
- Monitor and Report key performance and risk indicators to strengthen back office processes and controls towards achieving operational excellence
- Ensure quality management
- Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)
- Maintain the book of operational procedures and Special practices updated
- Reports & Training
- Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.
- Training the process and procedures and regular updates to team members
- Managing the team shift schedule, team attendance, logistics on a daily basis.
Education level - Bachelor's Degree
Work experience - 10-15 years
Contract type- Permanent
Company - Societe Generale
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