Site Head - Outbound Telesales - Global Contact Centre

Site Head - Outbound Telesales

Company Profile: Leading MNC Captive's Global Contact Centre

Location: Chennai & Bangalore

Job Description :

- Accountable for the on-time implementation of sales organization quotas and performance objectives;

- Responsible for providing an annual sales plan and providing quarterly updates, revisions and modifications to the Plan.

- Responsible for the establishment of both annual and monthly sales objectives in coordination with the Company's business plan.

- Ensure the successful operational execution of the campaigns, systematically identifying opportunities for process improvements and ensuring the rapid resolution of any issues as they arise;

- Responsible for the efficient allocation of technology, support, and training resources impacting the sales organization;

- Responsible for coordinating the specific objectives of the Sales Plan with all of the functional departments of the company and, most specifically with clients (off-shore and onshore)

- Accountable for accurate and on-time reporting essential for sales organization effectiveness;

- Achievement of strategic objectives defined by company management;

- Lead the effective execution of promotional campaigns across all new business channels, working with internal and external stakeholders where required ensuring smooth customer journeys;

- Responsible for the customer relationship, tracking all activity at multiple product levels, reporting sales and profitability of the product; leading the sales strategy development and execution;

Candidate profile :

- Leadership role in sales role in a large BPO (1500+ FTEs), Preferably in BFSI sector

- Familiarity and hands on experience in Aspect Dialler - Preferred

- Experience in Telesales and Outbound programmes

- Experience in managing Off-Shore clients - Preferred, not mandatory