SIRIUS Landscape SME - Supply Chain

The Landscape SMEs play a critical role in terms of retaining landscape specific knowledge, acting as a template gatekeeper for resilience, partnering with local and global project teams to ensure designs fit to the landscape, global designs and landscape gaps are worked out in detail and implemented, the landscape is kept well performing and healthy through functional checks, continuous improvements, technical projects in relevant area. Landscape SME is also responsible for coordinating run escalations for complex incidents, issues to achieve target uptime levels for the landscape.

This role is functional, landscape Supply Chain SME is expected to carry out the role for all supply chain functions - MM, PP, QM, WM. Candidate is also expected to have knowledge of other integration modules in SAP such as O2C & Finance.

Main Accountabilities

Projects / Changes

- SIRIUS Landscape SME has an active role in all projects / changes landing in landscape, tightly coupling with the AD PMs, global SMEs in SCE area, he/she is directly responsible for the design and implementation of the projects / changes regarding own area for the landscape.

- He/she needs to provide full governance on the AD vendors working for the landscape, control the scope, design, build and test activities which are relevant to the responsibility area. Vendor resources which provide expertise for landscape activities should be governed by the respective landscape SMEs.

- He/she needs to work very closely with global and landscape release mng teams in terms of gates, AD control and approvals for project, act as the main template gatekeeper for own area on the template.

- He/she should input all landscape knowledge to the project high level and functional and technical designs and should sign off design from landscape perspective and oversight all the build and test activities by the vendor based on that design.

- He/she is also responsible for putting root cause analysis together for critical incidents for own area with vendor resources and AM teams.

- He/she is responsible for all the landscape level projects, small projects implemented on the landscape for SCE area, will sign off and follow progress, deal with issues, escalations, will engage with vendor resources, service delivery, Service activation, EC, GEOG IT, BO and key users when required.

Run Escalations

- SIRIUS Landscape SME is the single point of contact for AM teams for run escalations, L3 support on complex incidents, problem tickets for own area. He/she needs to coordinate resolutions of these with the vendor teams.

- He/she should govern vendor resources to resolve L3 escalations, measure their performance and coordinate any improvements required.

Continuous improvements

- SIRIUS Landscape SME should be part of all continuous improvements in BAU, in own area through regular checks, planned services, actions out of root cause analysis..

- He/she works with relevant vendor resources, global SMEs, GEOG IT, BO and infr resources where relevant.

- He/she coordinates improvements on the performance of the transactions / custom codes in own area with other relevant teams.