About the Employer:

The company is a fast growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, its flagship and award winning CRM platform to leading enterprises both on cloud as well as on-premise models. The company consistently focuses on using state-of-art technology solutions to provide leading product capabilities to its customers. It is one of the leading players in the BFSI segment and runs the largest CRM deployments in banking in entire Asia Pacific. It is the youngest player on the Gartner Magic Quadrant. The product has won various awards like Gartner CRM Excellence Award, Asia Banker award, Red Herring Asia 100, Celent Model banking Award, Stevie Award etc.

Job Introduction:

This job role will provide leadership and direction to a team responsible for delivery of project. S/he will be responsible for ensuring that all projects are delivered to high quality in a timely fashion, with effective financial management and through close coordination with relevant functions. The candidate should demonstrate core Delivery Management competencies, including communication,project management, technical design, team leadership and Team management skills. The Individual also should have managed a team size of 200 employees in a product/BFSI vertical. This position reports to VP/CEO

Locations:

Mumbai, Maharashtra

Job Description:

- Manage the implementation and delivery of client and internal projects

- Ensure efficient and profitable project delivery operations.

- Ensure a good balance between client needs and Organisation profitability

- Align with sales and provide the required sales support for aggressive growth

- Ensure quality of delivery meets contractual requirements, legal obligations and organisational policy and procedures.

- Lead a group of 250+ highly trained product consultants, operations managers and senior managers (delivery team) and be responsible for ensuring that the team grows and develops its capacity.

- Ensure a cohesive and congenial environment and a highly motivated team while delivering high performance

- Identify and develop leaders for future and ensure effective succession management

- Develop a progressive recruitment, induction, ongoing training and research system to ensure high-quality substance and a capabilities in the entire team

- Plan for optimum resource utilization and synchronize with HR for resource needs

- Contribute to improvements on project management processes and systems

- Identify and Initiate internal projects to ensure efficient delivery operations

- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Program Efficiency and SLAs

- Build, manage and maintain strong relationships with existing and new customers

- Provide clients with overall account management as well as business consulting, as required

- Implement and manage all parts of the client experience

Must have Qualifications:

- BE/ BTech from reputed institutes with min. 60% aggregate OR

- BCA + MCA with 60% OR

- BSc (IT) / BSc (Computer Science) + MCA with 60%

[Additionally, must have min.60% in 10th and min.65% in 12th]

Must have Competencies:

- Proven knowledge and experience relevant to the position, and a commitment to continuously

- Excellent planning and execution capability

- Very Strong Customer and Consumer Relationship Management Skills

- Excellent planning and execution capability

- An ability to work well under pressure

- A flexible approach with Can do attitude

- Good understanding of finances and budgets

- Must have delivered 2 LOS projects.

Preferences:

- Experience of working in international development/ operational management

- Excellent People skills

Grade: Senior

No of Positions: 1

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