Job Description :

- Driving operational efficiency for all processes and managing all the clients in service delivery.

- Experience of managing direct customers across India, US, APAC regions

- Working exposure in US business hours & rotational schedules

- Excellent salesforce exposure & MSA management.

- Evaluate opportunity & implement process automation.

- Manage smooth process migrations with transitions team

- Ensure robust capacity planning, ability to scale up

- Drive Knowledge Management across verticals.

- P&L responsibility.

- Higher price realizations.

- Business growth & productivity enhancements.

- Claims discussions.

- Drive Customer satisfaction index.

- Experience in presales or account management role involving customer interactions.

- Involve in bid management/proposal development.

- Own and take part in activities related to proposals, creating value propositions and solution approach.

- Coordinate solution concept with architects and project stream, help with effort and price estimates.

- Think of innovative ways to come up with differentiators in solution approach.

- Demonstrate ability to think-out-of-box in order to create alternative approaches that can be of value to customers.

- Examining the environment in which the Education World operates to ensure that the identified requirements are justified.

- Analyzing the Clients business to identify problems and/or opportunities and to define solution characteristics.

Desired Candidate Profile :

- Over 6 years of work experience.

- Strong operations experience in Corporate Sales and business development.

- People management, Client management, ability to motivate and guide a team keeping healthy relationship with peers & subordinates.

- Focus towards strategic initiatives & process enhancement across various verticals.

- Keen communicator with penchant for business development, due diligence and consulting.

- Strong Result Orientation to complete scheduled projects on agreed timelines.

- Knowledge of education industry areas would be added advantage.

- Should be able to understand and drive solution for complex issues.

- Motivate and drive team in adverse situations.

- Should be able to comprehend and analyze large set of data, identify issues and create solutions.

- Create a culture of establishing robust controls, automate manual processes, generate efficiencies and reduce risk.

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