Simplilearn - Head - Operations

Simplilearn.com is the industry leader in online education and training for professional certification courses. Simplilearn.com was founded in 2009 & has received growth capital from IndoUS Venture Partners (IUVP, now Kalaari). With study centers across the globe, Simplilearn.com offers over 50 certification courses in Project Management, IT Services Management, IT Security Management, Quality Management, Financial Management, and Technology Certification. Simplilearn.com has trained over 100,000 aspirants across 150+ countries, including those from the world's leading Fortune 500 companies. At present, we conduct over 300 classroom trainings per month across the world. Also, all the courses offered at Simplilearn.com are accredited and approved worldwide.

Key Responsibility Areas:

- Managing all post-sale delivery operations across 3 Sales BUs (US, India and Overseas).

- Ensuring uniformity, consistency and standardization in conducting over 500 workshops (both classroom and live virtual) every month across the 3 BUs in dozens of different courses.

- Creating a pipeline of highly qualified reputed and certified Trainers for over 100 different courses across the 3 BUs and manage all aspects of trainer relationship management.

- Managing all Vendor relationships including Hotels, Conference Halls, Printers, Logistics Partners etc. to ensure hassle free workshop learning experience for customers.

- Interact effectively with Sales, Marketing and Category teams to plan and schedule the future workshop dates for different geographies, courses and training types.

- Coordinate effectively with Finance and Sales teams for reconciliation of all payables and receivables, if any.

- Create an effective learning environment and experience for the participant; Value participant feedback and communicate changes and initiatives that result in continuous improvement.

- Focus on increasing profitability by reducing costs involved in engaging the services of the trainers, venue costs and other logistics costs.

- Design and Implement Key Performance Indicators for the team members and drive performance of team members at all levels.

- Creating “WOW” customer experience by consistent and quality training experience.

Key Skill Sets:

- Ability to conceptualize, design and implement standard operating procedures.

- Excellent People Management Capabilities: Need to manage medium sized teams working for 3 different BUs operating in different time zones and shifts.

- Strong Vendor Negotiation Skills and Relationship Management capabilities.

- Strong Planning and scheduling capabilities in a fast paced dynamic multiple stakeholder environment.

- Deep Metrics Orientation and ability to communicate and implement metrics in different aspects of the work to measure and monitor performance.

Preferred Experience and Background:

- 10-12 Years of experience in handling medium to large teams in an Operations/General Management set up.

- MBA in Operations/General Management is preferred.

- Experience in scaling up medium/large delivery and operations teams in a startup environment would be valued.