We having an opening for Top most Consulting Company for CMM level for the profile of Siebel CRM for Consultant level for Gurgaon location

Roles and Responsibilities:

- Act as a mentor or SME for CRM solution, design including detailed, requirements gathering, functional specifications and implementation. Help train other resources in the practice to grow skill base

- Conduct as-is study of existing CRM solutions and carry out to-be state analysis. Provide probable solution options and act as an SME for full scale CRM implementation

- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them.

- Develop business case, solution architecture and business models for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

- Average of 50% travel required (can be more or less, depending on each project)

- Extensive experience of hands-on roles leading and implementing CRM, specifically in the areas of solution or functional architecture, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi-dimensional team

- In-depth understanding of the capabilities and constraints of the Siebel CRM application is a must

- Good to have understanding or working knowledge on other CRMs; SAP, Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

- Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques

- Full lifecycle experience from: solution definition, solution architecture definition to design

Pooja Sharma
8506061671

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