Designation : Service Delivery Manager - Process Excellence - Black Belt  Domain : Health Care  Shifts : US shift (till 12 am)  Job Description :  - Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO  - Identifying key opportunity areas and drive improvement initiatives to attain process excellence  - Create/Enhance organization DNA by facilitating Lean Six Sigma Green Belt and Yellow Belt Training for India location   - Create Lean Six Sigma training decks and supporting documents and artifacts  - Ensure SLA adherence for processes in scope  - Lead intermediate projects, establishing links between process improvement initiatives and business strategies using Lean Six Sigma and Process Management skills.  - Dedicatedly aligned as a bridge between Client & Operations, to understand the business CTQ & delight the Clients.  - Responsible for process Base lining, measure the process capability & redesign the process by using six sigma tools & Lean methodologies for reducing the waste (Not value added) and to optimum utilization of the resources.  - Implement DMAIC methodology in processes to find the route cause & rectify.  - Should deliver client presentations, business development and presales support for continuous improvement and innovation.  Profile of Desired Candidate :  - Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology  - Must have experience BPO/KPO is preferred.  - Must have 8 years of work experience with minimum 3 years of relevant experience  - Must have excellent analytical, presentation & communication skill  - Should be a self-starter

Tamil Nadu

Others

Service Delivery Manager - Process Excellence - Black Belt - Healthcare Domain 

Service Delivery Manager - Process Excellence - Black Belt - Healthcare Domain  ,Job Description for Service Delivery Manager - Process Excellence - Black Belt - Healthcare Domain  in Enigma Human Capital in  Tamil Nadu Others for (8-16) years of experience. Apply Now!

Job Description for Service Delivery Manager - Process Excellence - Black Belt - Healthcare Domain  in Enigma Human Capital in  Tamil Nadu Others for (8-16) years of experience. Apply Now!