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24/06 Shanthi Bhasi
Consultant at Golden Opportunities

Views:1332 Applications:66 Rec. Actions:Recruiter Actions:5

Service Delivery Manager - Process Excellence - BFSI - BPO (7-10 yrs)

Hyderabad Job Code: 150692

Title : Service Delivery PEX

- Looking for candidates with 7 plus years of experience and at-least 4 plus years of experience in Process excellence in BFS space.

Job requirement:

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean or Six Sigma in day today operations in KPO or BPO

- Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects

- Analyze current situation, As is, identify improvement opportunities and recommend measures To be, to re-engineer processes

- Act as a Change Agent and work closely with Operation, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements

- Communicate and collaborate with internal stakeholders and customers both at onsite and off-shore to understand their pain areas working to apply their insights to challenge and modify current approaches or ways of doing things.

- Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks FMEA, extend support in managing client escalations RCA and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

Skill Sets:

- Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc.

- Excellent client management skills.

- Ability to interact and work with a cross functional geographically dispersed team onshore and offshore.

- Ability to handle change, drive and manage change.

- Strong project management skills and mentoring ability.

- Excellent analytical skills.

- Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome.

- Project management exposure or skills. Desired exposure to consulting, re-engineering projects as a team member or lead.

- Must have experience of leading large improvement projects or programmers.

- Onshore consulting experience would be an advantage.

- Must be Green belt from a reputed certifying body or organization e.g. ASQ or ISI or equivalent) with excellent command in Lean/Six Sigma methodology

- Experience of working in global and virtual team or consulting assignment would be a definite advantage

- Must have hands-on experience in project management tools

- Must have excellent analytical, presentation & communication skills

- PEX

No. of opening : 1

Education : Any Graduates

Industry : IT/ Computers - Software

Shanthi Bhasi

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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