Service Delivery Manager Navi Mumbai
1.Manage the Program P&L and cost of delivery
2.Minimum of 8+ years experience managing a technical support team.
3.In depth knowledge of PABXs IP Telephony environment & applications of contact centers solutions, Windows OS.
4.Familiarity with systems functionality and business continuity.
5.Experience of using a call logging system(Remedy/HPSD/Clarify)
6.Experience of working to defined service level commitments. In depth Knowledge & exposure on ITIL framework & ITSM best practices
7.Experience of driving Escalation Management
8.Effective in Program Management
9.Single point of contact for customer for any escalation, communication.
10.Driving Service Improvement Program
11.Management Review with internal & external customers.
12.Demonstrate Service Level Management.
1.Excellent interpersonal skills
2.Good oral/written communication skills
3.Good person management skills
4.Good team management skills
5.Business awareness. Strong Customer Focus
6.Should have Convincing skill
7.Ability to work under pressure.
8.Adaptability & responsiveness to department
9.Excellent in driving the team, passionate of bringing new changes, practices to take the delivery/project to next level
Total Exp 11-16 years
Relevant Exp 4-5 years
Location Navi Mumbai
Interested candidate please send his updated resume on email@example.com