Brief Job Description:  1. Ensure that day to day operations are managed as under  a. TAT & Quality as per SLA  b. Number of Errors to be negligible  c. Timely & accurate Reporting / Management Information analysis - For Clients, Management  2. Ensure Relationship Management with Client, Internal Stakeholders. Responsible for following :  a. Number of Escalations  b. Client feedback  c. Prompt qualitative response to query from Client  d. Manage Dash board of activities in time & take corrective action based on it  3. Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Attrition Management Head over all P&L for the business & ensure targeted revenue growth & EBITDA.  4. Maintenance of target revenue from the clients as budgeted for the year.  5. Optimizing Staff cost & Operational costs  6. Ensure bills to client are raised in time & Bills to be realized within 90 days of raising it.   Key deliverables:  1. Customer & Client satisfaction - Feedback & number of escalations   2. SLA management  3. Team management  4. Cost optimisation for team  Candidate should have handled large teams.

Hyderabad

Service Delivery Head - Transfer Agency 

Service Delivery Head - Transfer Agency  ,Job Description for Service Delivery Head - Transfer Agency  in Live Connections in  Hyderabad for (15-20) years of experience. Apply Now!

Job Description for Service Delivery Head - Transfer Agency  in Live Connections in  Hyderabad for (15-20) years of experience. Apply Now!