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29/08 Soumendra Choudhury
AGM - Human Resource at Serco

Views:1398 Applications:11 Rec. Actions:Recruiter Actions:4

Serco - Manager - Medical Coding (6-20 yrs)

Chennai Job Code: 252270

Serco- Manager-Medical Coding, (Contact Printhya- 8056191865)

- The incumbent needs to be from Healthcare Medical Coding background.

- Should have handled multiple high impact projects within business .

- Should have an analytical bent of mind and a go getter .

- Must have handled a span of more than 150 + front line agents .

- High on Energy and have sharp business acumen to augment the growth in the current business .

Functional/ Operational :

- Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.

- Identifies causes for non-achievement of SLAs, develop solutions and execute the same.

- Reviews and analyzes performance reports against targets on a weekly/monthly basis with Team Managers and with client to investigate causes for performance deviations.

- Ensures revenue targets are achieved.

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.

- Conducts dip checks of parameters that impact performance to ensure data integrity

- Conducts weekly reviews with team managers and open house with the entire floor to be updated on all floor issues / concerns.

- Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.

- Monitors compliance adherence through timely audits, generating awareness on the floor etc.

- Participates in client / internal review calls and handles escalations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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