AGM - Human Resource at Serco
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Serco - Manager - Medical Coding (6-20 yrs)
Serco- Manager-Medical Coding, (Contact Printhya- 8056191865)
- The incumbent needs to be from Healthcare Medical Coding background.
- Should have handled multiple high impact projects within business .
- Should have an analytical bent of mind and a go getter .
- Must have handled a span of more than 150 + front line agents .
- High on Energy and have sharp business acumen to augment the growth in the current business .
Functional/ Operational :
- Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.
- Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
- Reviews and analyzes performance reports against targets on a weekly/monthly basis with Team Managers and with client to investigate causes for performance deviations.
- Ensures revenue targets are achieved.
- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.
- Conducts dip checks of parameters that impact performance to ensure data integrity
- Conducts weekly reviews with team managers and open house with the entire floor to be updated on all floor issues / concerns.
- Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.
- Monitors compliance adherence through timely audits, generating awareness on the floor etc.
- Participates in client / internal review calls and handles escalations
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