Company: FIS (Pune)

P.S. Please do not apply for the role if you have already applied at FIS (Sungard), directly or through some consultancy.

Duties and Responsibilities:

- Incident management

- Act as a point of escalation for the Service Desk for diagnosis and resolution of incidents in a 3rd line capacity.

Engage directly with customers where necessary to resolve incidents. Periodically fulfil on call responsibilities to provide 24/7 point of escalation to other regional managed services environment.

- Problem management

- Identify and re-mediate root cause of complex issues affecting delivery of the service. Identify potential problems and propose preventative measures to reduce/remove the likelihood of the problem affecting the service.

- Change management

- Author change requests and submit to the Change Board. Provide technical peer review and approval for changes submitted by other team members. Implement changes during and outside of business hours.

- Management of infrastructure services such as Active Directory, Citrix, DNS, firewalls, DFS, SQL (including cluster services) and working with the Technical Architect on the overall architecture and design.

- Disaster recovery -

Act as the primary point of contact for documentation and execution of technical recovery procedures. Partake in quarterly DR tests and document approach and findings. Where necessary respond to major incidents outside of core business hours.

- Patch management -

Perform technical approval of operating systems and application patches through a formal test process. Ensure patches are successful or issues remediated.

- Implementation and upgrade of iWorks applications.

Develop conceptual understanding of implementation and upgrade procedures for all iWorks application and specialize in two.

- Security -

Work with the Technical Architect and Security Officer to design, implement and review controls which comply with the corporate security policies. Ensure segregation of duties between development and support groups in the managed services environment through appropriate controls on access rights.

- Monitoring and reporting -

Ensure monitoring solutions are accurately capturing the appropriate level of data and the analysis is performed to ensure that when thresholds are breeched the appropriate staff members are notified. Generate periodic reports on system utilization and health.

Knowledge/Experience:

Essential Experience Required

- A business professional with proven experience in product support environment

- Professional, customer focused, diligent, an eye for detail and a consistent approach

- Ability to work autonomously and as part of a team depending on the nature of the work

- Good written and verbal communications at all levels

- Customer facing exposure in a related role Worked on large project deliveries in an enterprise environment

Desirable Experience Required

- Worked with Product Management and Development groups on product roadmaps

- Administered and implemented hosted services environments

- Application provision in a hosted services environment

- Ability to communicate complex technical issues to business focused teams and to take a business requirement and build a technical solution to support the need

- Worked within technical frameworks such as ITIL

Qualifications:

- Degree with emphasis in a technical discipline, ideally computer science focused

- Industry qualifications in Microsoft, VMware, networking and Citrix will be advantageous although not essential

Skills:

Essential Skills Required

- Wide breadth of knowledge on IT Infrastructure and networking

- Knowledge of Citrix, Microsoft Windows Server, SQL Server, Active Directory

- Complex problem solving

- Understanding of change management processes

- Knowledge of networking concepts (including firewall design and principals, load balancing, shared storage)

Desirable Skills Required:

- Knowledge of Oracle

- UNIX / Linux

- Hands on or conceptual understanding of grid processing, cloud and big data

- PowerShell Scripting

The successful candidate will need to be highly structured as well as highly skilled in the support of the service. The Service is mission critical to FIS- customers but will push the technology to its limits so a balance between reliability and leading edge must be struck.

If interested, please fill the below questionnaire for my reference:

Total exp:

Exp in Azure:

Exp in IT Infrastructure:

Exp in Change management:

Exp in SQL Server:

Exp in Design/development:

Current company:

Current designation:

Current CTC:

Expected CTC:

Reporting to:

Team Size:

Notice Period:

Current Location:

Reason for job change:

Any offer in hand:

Sonal Raina
Credence HR Services
020-65110287

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