Senior Role - R2R Operations - BPO - APAC/EMEA Region

Looking for candidates having good experience in handling the R2R / GL profile.

NOTE: Candidates must have good experience handling the APAC / EMEA Region

Must have good experience in Team Handling and Customer Management.

Looking for Candidates from Bangalore only.

Key Responsibilities:

Responsible for stable service delivery and relationship management for a particular COE e.g. ICM, Banking, Reconciliation and Journals

Responsible for driving process standardization, delivery excellence and QMS for the process

Responsible for Issue and Escalation Management, L2 escalation level3. Responsible for Issue and Escalation Management, L2 escalation level

Area of Responsibilities

Key Activities/Elements

Financial Reporting:

Responsible for service delivery of the areas assigned

Responsible for alignment of processes within the Domain.

Strategic planning and growth of the Domain.

Prepare STRAP and AOP of the Domain

Act as a focal between the Local Management and the Business Partners.

Ensure that the process of MORs within the assigned areas are conducted on a monthly basis and take corrective action as and when required.

Ensure that the VOC are rolled out for each of the processes within the Domain and do a root cause analysis for the dis-satisfiers.

Drive initiatives in the management team and organizationally that contribute to long-term operational excellence

Lead a high performing team of region to the next level by further developing and implementing recruitment, training, and retention strategies and programs

Drives culture towards process dependency against People dependency

Attracts, motivates and retains highly qualified individuals who are committed to delivering client and business results

Promotes an atmosphere in which frequent, constructive coaching and feedback is the norm; personally and publicly encourages excellence in coaching and feedback