Senior Role - Learning/Training & Development - IT

The goals of the employee training or development program are clear

- The employees are involved in determining the knowledge, skills and abilities to be learned

- The employees are participating in activities during the learning process

- The work experiences and knowledge that employees bring to each learning situation are used as a resource

- A practical and problem-centered approach based on real examples is used

- New material is connected to the employee's past learning and work experience

- The employees are given an opportunity to reinforce what they learn by practicing

- The learning environment is informal, safe and supportive

- The individual employee is shown respect

The learning opportunity promotes positive self-esteem

- Provide a well-crafted job description - it is the foundation upon which employee training and development activities are built

- Provide training required by employees to meet the basic competencies for the job. This is usually the supervisor's responsibility

- Develop a good understanding of the knowledge, skills and abilities that the organization will need in the future. What are the long-term goals of the organization and what are the implications of these goals for employee development. Share this knowledge with staff

- Look for learning opportunities in every-day activity. Was there an incident with a client that everyone could learn from- Is there a new government report with implications for the organization-

- Explain the employee development process and encourage staff to develop individual development plans

- Support staff when they identify learning activities that make them an asset to your organization both now and in the future

- For employee development to be a success, the individual employee should:

- Look for learning opportunities in everyday activities

- Identify goals and activities for development and prepare an individual development plan

The employee does an assessment of the requirement of his or her position at the present time and how the requirements of the position and/or organization may change. To conduct a position assessment:

Identify the job requirements and performance expectations of your current position

Identify the knowledge, skills and abilities that will enhance your ability to perform your current job

Identify and assess the impact on your position of changes taking place in the work environment such as changes in clients, programs, services and technology.

Job Requirements:

- Masters Degree/MBA

- 8 to 10 years relevant work experience, multinational/global professional services - preferably people with experience in consulting & project/program management roles

- Demonstrated ability to establish and manage large scale learning programs

- Demonstrated ability to manage individuals and teams

- Experience in interfacing with international audiences and cross-office teams

- Ability to navigate matters to closure in ambiguous situations

- Ability to proactively and continually collaborate with colleagues to ensure timely, efficient, and accurate deliverables

- Excellent oral, written and interpersonal communication skills to effectively work with all levels of the organization. Should have the ability to create and deliver presentations to large audiences and leadership teams

- Ability to maintain high level of confidentiality and work with highly sensitive data and information

- Excellent organizational skills and ability to multi-task while working against stringent timelines

- Attention to detail and commitment to get things done

- Good sense of humor appreciated!