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Manager - Resourcing at People Konnect
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Senior Role - Inbound Voice Contact Center - Credit Cards Vertical (12-17 yrs)
- Responsible for management of the Credit Cards vertical within the Inbound voice contact center.
- Partnering & collaborating with sponsoring Business Verticals for new mandates
- Meeting Budgeted Productivity and Revenue as per Service level agreements with Principals.
- Meeting benchmark NPS/ CSat and Service levels at a Unit level.
- Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
Essential functional skills:
- Experience in Customer Service atleast 5 yrs+, with an overall experience of a around 12-15 years
- Experience in managing large teams (300+ FTEs)
- Knowledge of Contact Center IP platforms.
- Contact center exposure in a banking / credit cards skill preferred.
- Knowledge of Cisco telephony and driving service led sales will be a plus
- Qualifications - post graduate preferred with excellent communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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