Senior Role - Contact Centre - Automobile

Contact Centre Managerial Level with 8+ Years Exp. required for Automobile Client in Gurgaon

- Strong exposure into Voice Of Customer.

- Strategically create a contact centre as a profit centre.

- Responsible for ensuring best-in-class call center operations by monitoring system performance.

- Identifying and resolving problems of contact centre.

- Preparing call center performance reports by collecting, analyzing and summarizing data and trends.

- Draw and Develop customer, product, dealer insights and work with cross-functional teams for improvement.

- Ensuring 6 sigma process delivery at the Contact Centre.