- Looking for candidates with good experience in BPO Operation for web chat process in Telecom industry.  - Should have good people management, profitability management, client management skills.  - Should be able to review and plan the resources according the cost approved(FTE budget)  - Should have good analytics skills.  - Candidate should have end to end exposure in BPO operations.  - The role incumbent will be responsible to drive the entire process handled in terms of BPO operations.  - Overseeing Department/AM's delivery on all agreed KPI's   - Day to day client communication   - Reviewing intra day process peaks and troughs to manage resources effectively  - Weekly quality and efficiency reviews with team and process head  - Weekly /Daily productivity audits  - Daily workflow checks and prioritization of work as per TAT  - Shrinkage management as per forecast allowances  - Client communication and reports to share department performance and productivity  - Weekly forecasting and resource planning for respective department  - Weekly /Monthly review to assess TAT set by client and propose changes if and when required  Salary offered: 11 - 18 LPA

Mumbai

Senior Role - BPO Operation - Chat Process - Telecom 

Senior Role - BPO Operation - Chat Process - Telecom  ,Job Description for Senior Role - BPO Operation - Chat Process - Telecom  in Golden Opportunities in  Mumbai for (8-13) years of experience. Apply Now!

Job Description for Senior Role - BPO Operation - Chat Process - Telecom  in Golden Opportunities in  Mumbai for (8-13) years of experience. Apply Now!