Designation: Sr. Program Manager

Experience: 10- 15 Years

Location: Bangalore, Gurgaon

Roles and Responsibilities

- Strategize and drive to meet / over achieve the NPS and pulse survey score & previous score for the account

- Identify the Internal and external stake holders for the account managed and develop an engagement calendar and communications channel

- Drive the team to be on GREEN In the deliverable wise CSAT, Perception survey and transaction survey score

- Develop a CVI plan for the account and implement actions as per agreed timelines

- Plan and drive to meet revenue target as well as QOQ growth

- Measures to be taken to enhance the GM of the account

- Be a catalyst to bring in ne w business

- Drive to make zero outstanding pertaining to the accounts handled

- Account renewal to happen with min 10% hike on or before expiry

- Attrition to be kept in control for CRTF.

- Ensuring SLA is met as agreed with customer and ensures zero penalty

- Monthly review on program level risks with key stakeholders

Please send your resume to kanupriya.hresource@gmail.com