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Consultant at CareerNet Technologies
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Senior Operation Manager - Internet/Online - IIM/ISB/XLRI/NMIMS/JBIMS (15-20 yrs)
RESPONSIBILITIES
- Set up team, policies and processes required to scale business operations across multiple cities and categories
- Build a customer obsessed and innovative culture among managers, CS agents and on-field technicians
- Develop mechanisms to drive ownership and accountability with 3P providers and cross-functional internal teams
- Own process and technology roadmap to drive productivity improvement, cost optimization
- Implement business continuity planning
- Partner with cross-functional teams to influence strategic and customer experience innovations
- 20% travel required - mostly within India, and occasional global travel to other Home Services locations
Basic Qualifications
- 15+ years of operations experience with at least 5+ years in managing end-to-end large scale operations
- Exceptional problem solving skills and appetite for dealing with complex and ambiguous - startup- problems
- Strong communication skills and ability to manage executive communication both in verbal and written formats
- Ability to operate tactically and strategically in a fast-paced environment
- Experience in managing large sized teams
- Experience in starting up new operations
- Proven track record of driving operational excellence with experience in Kaizen and Lean techniques
- Proven track record of driving continuous improvements to availability, performance and quality of systems Preferred
Qualifications
- A passion for innovation and raising the bar in teams, technology, and projects
- Proven ability to utilize leading-edge technologies and LEAN/Six Sigma methodologies
- Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities.
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