Senior Manager - Underwriting Support Process - Insurance

SM, Underwriting Support

India - Gurgaon, Haryana

Reporting to the Vice President Operations, this role is multi-dimensional in terms of managing multiple activities. The individual will be heading Underwriting Support Process for a Global Insurance client for any location namely North America, Asia, Europe, UK and Australasia. The Individual will be responsible for key deliverables like client engagement, service delivery and people management internally. The Individual is expected to perform all responsibilities within their time and dedicate some amount of time to innovation and learning. This role requires the individual growing constantly from a skillset perspective and implement new initiatives within the process. Automation and technology is a necessary mindset for this role.

JOB RESPONSIBILITIES

- Responsible for development of Business Generation strategy for his/her team in the region

- Develop partnership with onshore stakeholders

- Responsible for day to day service delivery of his team

- Optimize productivity and drive accuracy and knowledge improvements

- Drive employee engagement within the team and keep the team members motivated

- Lead and develop the 2nd line managers

- Support the Performance Management process by ensuring Goal setting exercise.

- Responsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customer

- Responsible for client relationship management for his region

- Management Information/Reporting

- Monthly, Annual and any need based MIS that may be required for any Review

QUALIFICATIONS

- Total experience of 10 - 12 years, with a minimum of 8 years of experience working with an Insurance organization.

- Extensive knowledge of the P&C Insurance and Re-insurance business with exposure to thriving global insurance markets

- M.B.A. or Master's in a relevant discipline from a top university strongly preferred

- Willing to travel extensively

- Comprehensive Team leading exposure (managed large teams 100+ FTEs) with a proven record of exemplary customer satisfaction

- Exposure to any of NA, UK, Europe, Asia or ANZ Insurance market preferred

- Quick learner with ability to adapt to changing environment

- Excellent verbal and written communication skills

- Hands on style with strong problem-solving abilities and a keen attention to detail

- Strong customer service orientation

About Us

With office in US, UK, Poland and India, We are a global provider of insurance analytics, technology, operations, and consulting services for insurance carriers, reinsurance companies, brokers, managing general agencies (MGAs) and program administrators. We partner with insurance companies to launch new products, drive operations, implement cutting-edge technology, and deliver capabilities in advanced analytics and process optimization. We are known in the insurance space as a cost-effective, one-stop shop, with expertise in building custom applications and enabling the synergies between various functions across insurance; our analytical and technical know-how and extensive understanding of insurance processes gives us the competitive edge. Our team of skilled engineers, mathematicians, data scientists, and actuaries support key functions within our client organization including business intelligence, underwriting, actuarial and catastrophe modelling. Our operations and finance experts help optimize internal processes, while driving incremental value through the establishment of centers of excellence for our clients - business at our offices in India.