Senior Manager - Transition Management - F&A Domain - BPO

Sr Manager - Transition Management (F&A Domain) for MNC BPO for Hyderabad

Position Title : Sr Manager - Transition

Description About : The Role & Key Responsibilities :

Day to day transition planning & management (including escalations and issues/risk management) :

- Own end to end project management plan Initiation, Planning, Execution, Monitor and Control and Completion or closure of Project

- Understand the Transition Plan, focus on timelines and assumptions & seek clarifications if any

- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

- Project planning estimating timelines, costs, resource requirements and execution

- Create detailed RACI matrix at the planning stages with all cross-functional team members

- Track day-to-day tasks as per project plan, highlight risks & put in place mitigation action plans

- Establish governance and meeting cadence with customers and cross-functional teams

- Validate output by functions before it's sent to customer, e.g.: Training plans, SOP tracker etc.

- Prepare Tollgate report - out docs & own completion of all tollgate deliverables including travel and site readiness

- Escalate pending activities as per escalation matrix for the project

- Maintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communication

- Coordinate with customer PMO - on dependencies, risks & issues

- Manage relationships with the customer stakeholders & also internal teams throughout

- Support the TL in running transition workshops - both for internal stakeholders and clients

- Schedule calls as per governance matrix and prepare materials for calls as relevant

- Work with Client Project Manager and other teams to ensure that all contractual milestones and deliverables related to transition projects are met

- Work with cross-functional teams, and take them as one team to close all transition deliverables

Adherence to Transition Policies & Procedures :

- Create project on Common Minimum Practices (CMP) tool, schedule CMP calls and drive closure.

- Create project on Gentrac (project management tool), monitor & maintain latest status of project

- Initiate Change Request as relevant and as discussed with TL

- Trigger VoC (customer/ stakeholder feedback) survey roll out post tollgate signoff; share scores with entire project team

- Keep TL apprised of any exceptions that are due to arise in Deal Book and act as guided for exception approval

- Adhere to the agreed transition budget

Reporting and Knowledge sharing :

1. Ensure daily status reporting during critical phases of transition to client and Internal stakeholders on actual progress against target

2. Create specific learning & best practice documents, review with TL, and share through collaboration platform (GLUE)

3. Provide data for projects for monthly reporting - First Time Right & functional metrics

4. Prepare weekly review deck

Request For Proposal/RFP - working under Transition Leader (TL) supervision :

- Gather inputs from SME as per discussion with TL

- Work closely with the business leaders to understand their needs and participate in Solution Identification

- Create first level transition plan and cost, review with TL, and make changes as required

- Create summary view of costs as per requirement (by tower, by region, or any other cut)

- Draft responses to relevant RFP questions; review all output with concerned TLs

- Work on transition solution - in terms of cost, plan & migration strategy

Key Competencies Required :

- Project Management - Possess an understanding of project management processes and procedures and must adhere to Genpact transition toolkit deliverables; capability to evaluate and articulate the impact of the identified risks on the project & AOI

- Risk Management - Proactively identify potential risks, understand & assess implications of identified risk, recommend mitigation plan and owners

- Results/ Action- orientation - Display attention to detail, accuracy of work, sense of responsibility toward work and ability to accomplish projects and tasks in a timely manner

- Client Engagement - Has strong relationship building skills and Customer-Service Orientation; understand clients- needs & business contingencies ; handle internal & external stakeholders

- Decision-making - can take decisions independently & display maturity while making decisions

- Change Management & Flexibility - Ability to adapt to change; manage complex tasks simultaneously; and manage stress on the job

Required Work Experience :

- 5 - 7 years of experience in a relevant field and relevant multinational companies

- At least 2-3 years of hardcore Project management/ active Transitions experience

- Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g. SAP or Oracle)

- Experience in engaging into strategic and tactical discussion with senior stakeholders to sell the product offering

Required Educational Background :

- University graduate ; Post- Graduation degree preferable

- Technical background - Preferable Project Management Professional (PMP) from PMI or equivalent certification

Other Desirable Attributes :

- Executive Presence - Poise, good body language & clarity of thought

- Communication Skills - ability to articulate thoughts clearly ; active listening and comprehension

- Teamwork & Cooperation - ability to establish supportive and cooperative relationships with superiors, peers & subordinates

This role requires work-related travel, mobility, working in shift time basis migration geography, flexibility of location, commitment to stay in role for 2-3 years and Project Management Professional (PMP) certification which is linked to career growth in the function. A 2 - year Service Agreement would need to be signed before entering the function.

Please contact Aseem on 9999336501 for further discussion