Summary (Brief Summary of a Job):  To supervise the Early Collections team, define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.  Job Responsibilities:  - Effective and efficient Implementation of the overall business strategy for Early Collections Team.   - Monitor & manage the Process Metrics including Conversions, Login Hours, Call Quality, ACHT, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals .  - Actively monitor bucket inefficiencies and suggest recommendations to improve the collection strategy  - Designing calling strategy and dialer management  - Manpower planning as per the forecast volume and ensure effective manpower alignment to drive bucket efficiency.  - Define KPIs, mentor Managers / Assistant Managers, manage performance and conduct periodic reviews of team to share feedback and focus on performance improvement.  - Suggest recommendations for learning and development, career progression, internal movement & employee engagement initiatives aimed at reducing attrition.  - Target distribution and monitoring performance through daily, weekly reviews to ensure target achievement  - Liasion with support functions to improve team performance.  - Conduct daily briefings to keep the team abreast to process changes and advancement, keep them oriented towards target achievement and resolve concerns (if any).  Desired Profile:  - Expertise in supervising Early Collection team with a capacity of about 500-700 employees  - Overall 10-12 years of experience across Call Center / Banking / Consumer Finance background  - Practical experience in Collections strategy and processes  - Advanced knowledge of MS Office (especially Excel - macros, formulas, PowerPoint)  - Advanced financial and analytical thinking  - Excellent Communication and presentation skills HTML,XML,XSL understanding  - Java basic overview  - Linux system overview(preferably red hat)  - Familiar with basic IIS security  - General Windows Sys admin experience  Who should Join:  - Structured, Systematical approach and strong analytical skills  - Strong, determinate, meeting agreed deadlines  - Flexible and adaptable for changes  - Creative to solve problems, pro-active  - Open-minded and innovative  - Cooperative and supportive  - Able to work and perform under pressure  - Effective communication skills - written and verbal  - Ability to prioritize and delegate tasks

Delhi NCR

Senior Manager-  Tele Collection/Early Collection - BPO 

Senior Manager-  Tele Collection/Early Collection - BPO  ,Job Description for Senior Manager-  Tele Collection/Early Collection - BPO  in Women Entrepreneur Network in  Delhi NCR for (10-12) years of experience. Apply Now!

Job Description for Senior Manager-  Tele Collection/Early Collection - BPO  in Women Entrepreneur Network in  Delhi NCR for (10-12) years of experience. Apply Now!