Senior Manager - Tele Collection

Job Responsibilities:

- Continuous monitoring of key Tele collection metrics, highlight key risks and provide input for mitigation plan.

- Actively monitor bucket efficiencies and come up with recommendations to improve basis specific collection strategies.

- Ensuring effective manpower alignment to drive bucket efficiencies

- Mentoring and coaching of TL's & AM- s, Manager

- Target setting and ensuring daily, weekly and monthly targets are achieved

- Daily, weekly Review to keep a track of team performance against the target

- Manpower planning as per the forecasted volume

- Designing calling strategy and dialer management

- Liaising with support functions to improve team performance

- To drive high productivity with efficiency

- Must be able to formulate and effectively execute collection strategy.

- Needs to control absenteeism and attrition in the portfolio

- To assist/drive key projects within the company

Need to Have Area's

1.Tele collections experience is must.

2.Hands on experience in dialer management

3. Must have handled TL- s/AM's with minimum span of 400 FTE- s

Kindly share your updated resume or may also reach :- sakshi on 9266634702