Senior Manager - Technical Training - BPO

Sr. Manager - Technical Training - Gurgaon

- 8-10 years of experience, with at least 5-6 years in technology training in associate/ manager role

- Experience with post training measures to gauge learning effectiveness

- Prior experience of working in an IT L&D environment

- Excellent knowledge of Information Technology \(e.g. Java, .Net, SQL,Cloud, MS etc) to be able to support IT Operations who are SME's in various technologies

- Sound written / oral communication skills, conceptual and analytical skills

- Ability to create/develop program content based on requirements

- Knowledge of evaluations of training programs and learning effectiveness

- Sound written / oral communication skills, conceptual and analytical skills

- Possess passion and drive towards delivery of training programs

- Skills to interface/liaise effectively with internal customers towards needs' identification and conceptualize, develop relevant program content

- Strong interpersonal skills and customer service orientation

- A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role.