Senior/Manager - Solution Architect - Enterprise Accounts

Experience required for :

Solution Architect - 5-8 Years

Sr Solution Architect - 8-10 years

Manager Solution Architect - 10-16 years

CTC Open

- Act as a single point of contact to Enterprise Accounts

- Field all cases from Enterprise customers during business hours

- Complete analysis and present periodic reviews of operational performance to customer

- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

- Make recommendations on how new client's offerings fit in the company architecture

- Champion and advocate for customer requirements within client (e.g. feature request)

- Participate in customer requested meetings (onsite or via phone)

- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

- Work with some of the leading technologists around the world

- Work directly with client's engineers to ensure that customer issues are resolved as expediently as possible

- Open tickets with other software companies, back channel, if needed

- Available in non business hours to handle urgent issues

Basic qualification

Must have demonstrated expertise in one or more of these areas :

- Systems administration (Linux and/or Windows)

- Networking (DNS, IPsec, BGP, VPN, Load Balancing)

- Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)

- Experience working within the software development or Internet industries is highly desired

- Candidates must have excellent oral and written communication skills

- Strong customer focus

- Ability to juggle many tasks and projects in a fast-moving environment

- Experience working directly with Enterprise customers

Preferred qualification :

- The right person will be highly technical and analytical, possess 5-7 years of implementation / consulting experience

- Previous experience as a Technical Account Manager/Consultant in an large enterprise customer environment

- Experience with client service offerings is a plus

- Technical degree required, Computer Science or Math background highly desired, working knowledge of software development practices and technologies highly desired