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09/02 Saloni Gupta
Senior Consultant at Executive Search Firm

Views:1164 Applications:51 Rec. Actions:Recruiter Actions:9

Senior Manager - Service Excellence - Customer Service - Healthcare (6-10 yrs)

Hyderabad Job Code: 304281

Senior Manager - Service Excellence

Hiring for a Senior Managerial level role in Service Excellence with a Leading Healthcare brand.

- Responsible for the management of Customer Services Department. Providing leadership and direction to the Customer Services Supervisors/Managers and their teams to ensure that an excellent standard of service is provided and maintained.

Responsibilities :

- Formulate, drive and execute Customer Service Excellence Philosophy, Strategy, Plan, Training Interventions, Delivery and Measurements across all Centers of Excellence.

- Select, train and build a team of inspired trainers, conduct training audits and review checks

- Create out of box content to convert all employees into Brand Ambassadors to ensure customer service delivery with WOW effect.

- To ensure that all customer enquiries and complaints are satisfactorily managed, resolved and closed within agreed timescales.

- Improve Soft Skills and Functional capability of GREs, Nursing, F & B, Housekeeping, Call Center, Sales Team, Junior Doctors and all stake holders and build sales skills among them, standardize talk lines for the front ender staff.

- To ensure that the Customer Services function is adequately staffed and trained, maintaining effective communication to deliver an efficient service.

Saloni

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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