Senior Manager - Sales - Payments Vertical

Job summary :

Sells products and/or services and manages relationships with existing named accounts to ensure satisfaction, alignment of Strategy with Corporate Strategy, account retention, and continued revenue growth

GENERAL DUTIES AND RESPONSIBILITIES :

- Works to achieve assigned annual sales quota

- Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration, and customer satisfaction on a long-term multi-year focus

- Acts as primary liaison between client and the organization and understands client's needs, including financial expectations and restrictions

- Develops and executes account plans to ensure continued revenue growth from account base

- Performs detailed territory review for management (1st Quarter) providing information on assigned client base

- Demonstrates product and industry knowledge including various solutions, market strategies, and competitive intelligence

- Prepares and presents proposals to clients - utilizing resources and tools. Garners sales management approval for proposal generation and apply no discounts to proposals/contracts without obtaining management approval.

- Structures, negotiates and closes - deals- that meet customer expectations and ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise

- Negotiates terms and conditions of contracts with client and ensures terms are within standards

- Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in EMS for assigned clients

- Implements account coverage methodologies that ensure 100% renewal rates of current clients

- Identifies and reports - at risk- clients and escalates to executive management; prepares, implements and executes at risk- plan

- Listens and escalates concerns of customers with regard to current products/services

- Within client organizations, builds network of both operational and executive C-level users and maintains knowledge of products and services utilized

- Works directly with Corporate Briefing Team to plan, coordinate and facilitate client meetings at offices and Executive and/or Sales Executive visits and presentations at client on-site facilities

- Prepares and submits Client Call Report after each client visit

- Other related duties assigned as needed

EDUCATION REQUIREMENTS :

Bachelor's degree or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES :

- Good understanding of Payment products and services

- General knowledge of financial and/or payment solutions technology including systems, applications and banking practices

- Requires expert negotiation and communication skills, both written and verbal

- Communicates ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels

- Requires solid decision-making and problem solving skills

- Analytical skills are required to determine client business needs and requirements

- Ability to remain calm under various levels of pressure

- Ability to show established track record of involvement in industry trade groups preferred

- Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

- Travel is required

- Basic knowledge of both Microsoft Word, Excel and Power Point Software

JOB LEVELS :

101603 Sales Executive II-Client Management (Sr. Manager - Sales)

Intermediate professional role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Has an expanded knowledge of financial services industry, products and services and is responsible for medium-sized accounts or has a medium-sized quota/territory. Typically requires a minimum of 5 to 8 years of field sales or client management experience.