Senior Manager - Quality Assurance - LLB/LLM - Insurance

Primary responsibilities:

- Quality assure the outputs of the team.

- Manage delivery of the Insurance Broking and Benefit Solutions - sub teams.

- Develop process and tools to ensure continuous improvements in performance of the team.

Generic responsibilities:

- Understand the different areas of operations in the CLIENT (either on the Insurance Broking or the Employee Benefits space)

- Understand the operating procedures/regulations governing both the spheres of operation

- Lead, motivate, counsel, develop and coach team members, business stakeholders, other resources

- Effectively implement error and omission initiatives in consultation with other entities in CLIENT.

- Effective liaison with various departments within group companies and CLIENT to gain support and resolve issues

- Ensure that there is a methodology developed and a standard operating procedure for the team.

- Ensure active management of communication to stakeholders.

- Proactively identify problems and presenting solutions.

- Develop & improvise systems and processes.

- Place insurance business with brokers in India for all CLIENT employees

- Identify training needs and implement training programs for all team members, to build capability for creating a Centre of Excellence.

Risk Mitigation responsibilities:

- Managing Quality Assurance (QA) requirements of CLIENT Group companies by ensuring appropriate and qualitative QA coverage of their businesses.

- Ensuring that there is a common approach in the team to the QA work undertaken for different group companies.

- Understanding the long term QA policy of the CLIENT and aligning local practices accordingly.

- Establishing dialogue with operating entities on driving continuous improvements to reduce recurrence of historical findings.

- Building effective networks between CLIENT for increasing the level of rigour in QA work.

- Using data analytics to create effective reporting on the control environment of the group companies .

- Taking efforts for creating standard reporting templates on QA work to ensure capture of crucial information in QA reports.

Legal responsibilities (preferable):

- Oversee all legal matters of CLIENT to ensure adequate protection of legal interests and/or rights

- Assist in contract reviews as a member of the CLIENT India legal team

- Direct audits high stake contracts entered into by the business

- To conduct research and make presentations on recent legal and regulatory developments and to provide business with pragmatic and workable solutions on operation of international laws and practices.

- To advise business on queries relating to legislations, sanctions and regulations pertaining to different geographies.

- Managing and coordinating litigation/other proceedings in which the Group is party including preparation of written submissions.

- Drafting and review of business and commercial agreements, non-disclosure agreements, broker agreements and other communication with customers.

- To create and update standard contract templates and forms of different commercial contracts to ensure prompt response to business requirements.

- Interaction with stakeholder and business team to understand their requirements on delivery and ensure quality output from the team.

- Excellent problem solving skills (mandatory)

- Ability to gauge risk and compliance impact of projects, propose risk mitigation solutions (mandatory)

- Experience in dealing with international customers (mandatory)

- Excellent presentation and MS office power point skills (mandatory)

- Expertise in Contract law (preferred)

- Legal and technical skills in the domain of general Insurance contracts (preferred)

- Excellent communication skills

- Strong Managerial skills

- Strong people / team management skills

- High degree of problem solving skills to resolve problems in a multi product/service environment

- Strong knowledge of motivational techniques

- Team building skills

- Excellent performance management skills

9 - 12 years of experience in the General Insurance industry with exposure to/knowledge of Risk & Compliance/ Internal Controls/Products & Services teams;

OR

9 - 12 years of experience in the Legal domain from MNC financial services (preferably Insurance / General Insurance) with proven track record in service delivery

Be able to manage a team and extract delivery and deliver individual results

Masters in Business Administration/ Graduate plus certification from CII or III

LLB/ LLM from a recognised university (preferred)

Strong academic background