Senior Manager - Quality (8+ yrs)

Written by: MBA Jobs on Tuesday, 24 January 2012
Posted in :BPO Jobs
Job Code: 45805
Location: Gurgaon
 


Senior Manager – Quality Team

Years Of Exp: 8+ YRS

Report To: Quality Lead

Supporting: Finance and Accounts Team

Certifications: Six Sigma – Black Belt

- Establish and Drive Lean Six Sigma program as an integral part of the daily business. Monitor and audit the deployed processes for effectiveness and efficacy.

- Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership to drive quality performance within the business.

- Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions to enhance operating effectiveness while reducing total costs and increasing the productivity gains.

- Deploy Six Sigma Infrastructure Processes on the shop floor. Monitor and audit the deployed processes for effectiveness and efficacy.

- Be responsible for compliance of the Service Level Agreements (SLAs).

- Responsible for the Visual Management of dashboards and metrics of their respective shop floors.

- Supporting key stakeholders (like, Operations, BD etc.) in building repository of case studies of the projects / initiatives that have driven business impact.

- Coach and Mentor Green Belts.

- Ensure effective selection, assignment, motivation, development, performance management and recognition of employees.

- Be the cultural change agent for Lean Six Sigma. Drive Best Practice Sharing across Organization Process Information

Qualification – MBA / Master in Commerce

Shift – Night shift - US PROCESS

Location - Gurgaon

Please send your resume to swetha_chaturvedi@kellyservices.co.in

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