Senior Manager - Process Improvement - KPO

Responsibilities :

Process Excellence culture building :

- Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders

- Drive Certification program at the engagement level and participate in the training programs as trainers

- Conduct in house training programs on Lean - Six Sigma methodology (YB and GB)

- Drive Certification program at the engagement level

Improvement opportunity identification :

- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities

- Process, operations, business data analysis to identify improvement opportunities

- Validation of opportunities and conversion in to the projects.

Improvement projects implementation :

- Mentor Process Improvement projects (YB,GB,BB) to enable the operations resources to implement the improvement through structured approach

- Conduct toll gates review of the improvement projects

- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs

- Co-ordinate with lead developer for automation opportunity identification and project execution

- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects

- Govern the process of validation and sign off of the project closures in the project management portal

Branding :

- Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive and improve culture of quality

- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance

Client Management :

- Participate in client interactions to present the process improvement case studies.

- Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs

People Management :

- Provide performance goals,

- Provide support for achieving goals and enhancing skills.

- Ensure utilization and Control attrition.