Senior manager - Process Excellence - Quality

Job description :

- Responsible for refining the transformation roadmap of new transitioning accounts and define the success parameters

- Program managing transformation roadmaps viz projects and continuous improvement activities by operating in a client facing role

- Lead and develop automation solutions

- Plan ahead to influence the productivity commitments positively, call out risks and suggest options that mitigates them

- Build relationships with key business leaders and other stakeholders to drive improvements and change management

- Work on RFP/RFI with Business Development teams on transformation and continuous improvement strategies

- Responsible for managing the quality function for the outsourced partners, which includes process and operational excellence, six sigma, lean, transformational and corporate quality initiatives across all business units

- Strategize and build a strong quality function and create a road map for the same

- Developing process improvement and innovation strategy for business, planning and execution of projects; managing process improvement program

- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance bench-marking

- Provide leadership and direction to execute the projects

- Act as key change agent and facilitator

- Reviews feedback from Business channels regarding the Quality aspect of Customer Services

- Setup and refine metrics as an ongoing activity

- Currently leading and owing transformation and process improvement initiatives for a client relationship spread across two locations

- Formalization of productivity improvement roadmap for the client involving IT solutions

- Mentoring Green belt projects and deploying Lean principles for process Improvement

- Supporting Transitions on Metric Validation, Staffing Assessments & Solution design validation

- Ensuring that all SLA are met on time. Doing Process Mapping, Documentation, tollgate reviews and sign off with customers.

Candidate specification :

- Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Experience of working in a global and virtual team/consulting assignment would be a definite advantage

- Must have hands-on experience in project management tools in Insurance domain or healthcare domain.

- Must have excellent analytical, presentation & communication skills

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