Senior Manager - PMO

Sr MANAGER (PMO)

Hiring Sr Manager - Project Implementation Planning for an MNC based in Mumbai, into KPO/BPO services.

Role: To effectively lead and support cross functional projects/programmes that would deliver against the Contact Centre Transformation Plan and the Company Plan. To develop a high performing team which manages and supports delivery of the cross functional projects/programmes.

1. Planning:

- Participate in setting objectives and KPIs for self and the team

- Plan short term and long term resource requirements

- Prioritize workload as need be

2. Execution:

- Seek approval from the headcount forum for additional resources as and when

- Allocate committed and skilled resources as per the need of the business

- Ensure project management methodology is followed whilst projects/programmes are implemented

- Set up structured processes

- Support effective execution of the Contact Centre Governance

- Review reports and performance to take remedial actions

- Timely review of management reports

3. Communication:

- Ensure regular and timely communication of progress on the projects/programmes.

- Effectively and clearly communicate the direction from the senior management team on the projects/programmes.

- Regularly cascade the progress on the Contact Centre Transformation Plan and Company Plan to the team

- Regular cascade business information to the team

- Should have the ability to have difficult conversations with stakeholders constructively.

4. Managing People:

- Recruit right candidate for the right profile.

- Understand the current capability of individuals and the team. Train, coach and develop team members to execute complex projects/programmes.

- Build a career path for the team members.

- Build a succession plan and execute the same.

- Motivate team members through timely rewards and recognition.

- Supervise the day to day working of the team.

- Carry out timely appraisals with SMART action plans. Half yearly carry have course correction conversations.

- Resolve conflicts positively.

- Persuade people in a positive manner to achieve the desired outcome

- Ensure effective stakeholder management

5. Decision Making

- Ability to make tough and timely decisions on task and people

6. Others:

- Customer focus (internal & external)

- Programme Management Office is a support department. The purpose of the department is to lead and implement projects/programmes that would deliver the Contact Centre Transformation Plan and the Company Plan.

- The reporting is into Head - Programme Management Office. There are 3 direct reportees: Programme Managers.

- Interactions are with all departments across Contact Centre depending on the scale of the project/programme. Interactions with UK are need based.

- It involves travelling to Pune. It may involve travelling to UK.

- It’s a Monday to Friday job in UK shift.

Kindly Contact:- mansi.bhasin@corporateaccess.in